Refund policy

RETURN AND REFUND POLICY

We offer a 7-day return window. Return requests must be submitted within 7 days after tracking shows that your order was delivered. For orders arriving in multiple packages, the return window begins when the final package is delivered.

RETURN ELIGIBILITY

To qualify for a return, merchandise must be unworn, unused and in the same condition in which it was received. All original tags, clear garment packaging and SKU labels must remain attached or included. Proof of purchase is also required.

Returns that do not meet these requirements may be declined or subject to a restocking fee of up to 20%.

STARTING A RETURN

To request a return, contact us at shopthevelvetlion@outlook.com before sending the item. If your return is approved, we will provide a return authorization number and instructions explaining where and how to send the package.

Approved merchandise must be shipped within 7 days after submitting the return request. Items returned without prior authorization will not be accepted.

Customers are responsible for return-shipping costs unless the item arrived damaged, defective or incorrect. Original shipping and handling charges are nonrefundable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us immediately at shopthevelvetlion@outlook.com and include your order number and clear photographs of the item and packaging. We will review the issue and provide further instructions.

FINAL-SALE AND NONRETURNABLE ITEMS

We cannot accept returns on beauty products, bodysuits, face masks, intimates or lingerie, jewelry, swimwear, personalized items, gift cards or merchandise marked final sale. Sale and clearance merchandise is also final sale unless otherwise stated.

Please contact us before purchasing if you have questions about whether an item is returnable.

EXCHANGES

We do not offer direct exchanges. The fastest way to receive another size or style is to return the eligible item and place a separate order after the return is approved.

EUROPEAN UNION ORDERS

If merchandise is shipped into the European Union, customers may have the right to cancel or return an order within 14 days as required by applicable law. Items must be unworn or unused, with tags and original packaging, and proof of purchase is required.

REFUNDS

We will notify you after the returned merchandise has been received and inspected. If approved, the refund will be issued automatically to the original payment method. Please allow up to 10 business days after approval for processing. Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at shopthevelvetlion@outlook.com.