Shipping policy
SHIPPING POLICY
Thank you for shopping with The Velvet Lion. The following information explains our shipping process, estimated delivery times and related policies.
ORDER PROCESSING
Orders begin processing after payment is successfully confirmed. Orders placed on weekends or holidays may begin processing on the next business day.
Once an order has entered fulfillment, we cannot guarantee that changes or cancellations can be made. Please review your shipping address carefully before completing your purchase. Cancellation requests must be submitted within 15 minutes of placing the order.
SHIPPING DESTINATIONS
We currently ship within the United States and to eligible U.S. territories and military addresses supported at checkout.
ESTIMATED SHIPPING TIMES
Products shipped from a U.S. warehouse generally arrive within 2–5 business days.
Products shipped from an overseas warehouse generally arrive within 5–10 business days.
These timeframes are estimates and are not guaranteed. Delivery may be affected by weekends, holidays, carrier delays, weather, customs processing, high order volume or circumstances outside our control. Expedited and overnight shipping are not currently available.
MULTIPLE PACKAGES
Some orders contain products supplied by different warehouses. These items may be shipped separately and arrive on different dates. You may receive more than one tracking number, but you will not be charged additional shipping beyond the amount displayed at checkout.
SHIPPING CHARGES
Shipping charges are calculated at checkout based on the total order weight and delivery destination. All available shipping charges will be displayed before payment is completed.
TRACKING INFORMATION
Tracking information will be emailed when an item ships. Please allow time for the carrier to update the tracking record after the notification is sent.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. The Velvet Lion is not responsible for delays, failed deliveries or packages returned because of an incorrect or incomplete address provided at checkout. Additional shipping charges may apply if an order must be resent.
DELAYS, LOST PACKAGES OR DELIVERY ISSUES
Once a package has been transferred to the shipping carrier, delivery timing is controlled by the carrier. If tracking shows an unusual delay or another delivery issue, please contact the carrier and email us at shopthevelvetlion@outlook.com. We will assist with available information and next steps.
If tracking shows that a package was delivered but you cannot locate it, please check with members of your household, neighbors and the carrier before contacting us.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, contact us immediately at shopthevelvetlion@outlook.com. Include your order number and clear photographs of the item and packaging so we can review the issue.
QUESTIONS
For shipping questions, contact The Velvet Lion at shopthevelvetlion@outlook.com.